Privacy Policy

1. CONSENT AND ACCEPTANCE

Agreement: By accessing the Website/Application, clicking "I accept," providing Personal Information, or using our Services, you consent to the collection, storage, processing, disclosure, and transfer of your data as per this policy.
Free Will: You acknowledge that you provide your Personal Information out of your free will and that its collection is necessary for the purposes identified.
No Wrongful Loss: You consent that such data handling shall not cause any wrongful loss to you if done in accordance with this policy.
Right to Withdraw: You have the option not to provide information. You may withdraw consent at any time by writing to care@nivaancare.com.
Consequences of Withdrawal: If you withdraw consent, we may not fulfill the purposes for which data was sought and may restrict your use of the Website, Application, or Services.

We collect various types of information, including but not limited to:

Personal Identifiers: Name of patient, caregiver, doctor, or health coach; birth date/age; gender.
Contact Details: Address (including country/pin code), phone/mobile number, and email address.
Health Information: Physical, physiological, and mental health conditions; medical records, history, and reports.
Account & Finance: Valid financial information for purchases, Login ID, and password.
Technical & Usage Data: IP address, browser type/language, referring URL, files accessed, errors, time zone, operating system, and log files.
Interaction Records: Details of interactions with Nivaan representatives and usage patterns.
Other: Any other information willingly shared by you.

We collect and use your information for the following "Purposes":

Operations: To operate and improve the platform, build your profile, and provide effective services.
Research: To perform studies, analysis, research, and aggregate non-personally identifiable data.
Communications: To contact you via phone, SMS, WhatsApp, or email for appointments, issues, or reminders.
Marketing: To send promotional materials and customize advertising based on preferences.
Legal & Corporate: To respond to legal requests, investigate fraud, or transfer data during mergers or acquisitions.

Data is collected through several methods:

International Transfers: You authorize sharing of data across borders with third parties, affiliates, agents, or banks.
Jurisdiction Acknowledgment: Some countries may have less stringent data protection laws.
Contractual Protections: Nivaan will impose contractual obligations to ensure adherence to this policy.

Security Standards: Role-based access, password protection, and encryption are used.
Authorized Access: Access is limited to employees, agents, and partners on a need-to-know basis.
Retention: Data is stored for at least three years or as required by law.

Cookies: You may block or erase cookies, which may affect certain features.
External Links: We are not responsible for third-party websites linked on our platform.

Policy Changes: Updates will be communicated and consent will be required upon your next visit.
Compliance: You may not use services if this policy violates your local laws.
Grievances: Contact care@nivaancare.com or Nikita Dhadwal at nikita.dhadwal@nivaancare.com.